Delivery Policies

Regular Delivery: Order taken by 11:30am will be delivered same day for $13.99.

Requested Morning Delivery (between the hours of 8am - 12noon) $19.99.

Requested Afternoon Delivery (between the hours of 12 noon ~ 6pm) $19.99.

Time Sensitive Delivery: We can take your order anytime of the day up until 3pm and have it delivered in the Greater Cincinnati/Northern Kentucky area within 2 hours $24.99.

Sunday Deliveries: Deliveries will be made to funeral homes only. No home deliveries.

This schedule changes for the Sunday prior to major Holidays.

Funeral orders for Sunday delivery need to be received by 5pm on the proceeding Saturday.

Out of Town Deliveries: Deliveries outside of our normal delivery area, can be taken for delivery anywhere in the US or Canada for a regular delivery charge of $14.99 plus a service fee of $4.99.

Orders must reach us by 12 noon (in the recipients time zone) on the day of the delivery for delivery that same day.

(24 hour notice will be needed during Holiday times.)

Please note: No additional charge for timed deliveries to funeral homes in our immediate delivery area.

Cancellations-

Cancellations may be made up to 1 day ahead of scheduled delivery date. An order may not be canceled once it has been processed and delivery attempted.

Incorrect/Incomplete Address-

Incorrect addresses or changes to the address after the order has been placed resulting in a re-delivery will be charged a re-delivery fee of $13.99.

When the recipient is not home-

Our normal delivery window is 8am- 6pm. We will make every effort to deliver your package to the recipient within this window. In some cases, it is necessary to leave the package with a neighbor. In such cases, the delivery driver will leave a note on the recipientís door stating who accepted the delivery on their behalf. In the event the delivery driver cannot find someone to accept the delivery, it will be brought back and scheduled for re-delivery and subject to a $12.99 re-delivery fee. When the weather permits, your order may be placed in a safe location on the recipientís front porch or suitable location. If the recipient is at work all day we suggest sending to their workplace.

Substitutions

On all arrangements: substitutions may be necessary to ensure your arrangement is delivered in a timely manner. We will give your order the care and attention to ensure that it is as similar as possible to what you requested.